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PLEASE SPECIFY THE ROLE AND SITE LOCATION WHEN APPLYING

An opportunity has arisen at our Darlington site for a Kiwiplan Key User.

DEPARTMENT:

IT/OPS

POSITION IN ORGANISATION:

Continuous Improvement

IMMEDIATE SUPERIOR/MANAGER:

General Manager

OTHER CONTACTS:

Internal—

• All departments at all levels in the organisation
• Purchasing team
• Cepac IT
• Other Kiwiplan Key Users across the group

External—

• Suppliers
• Kiwiplan
• Associated Service Providers

MAIN PURPOSE OF JOB:

System Improvement

• Develop and sustain day to day system KPI monitoring (Auto) using available system Kiwiplan / SAP / Agility / QlikView
• Co-ordinate training and assessment of skill gaps
• Promote best in class operating SOPs for system use
• Identify training gaps

Kiwiplan Key User Job Purpose 

• To manage site issues and solutions, maintain and develop the Kiwiplan software systems on site.
• To work alongside the IT team to provide an effective response to all incidents and requests relating to the Kiwiplan software solution.
• Maintain clear communications of the Kiwiplan helpdesk priority list - Monthly

MAIN DUTIES:

System Development

• Daily maintenance of KPI system
• Confirmation of system accuracy
• Highlighting of system errors and investigations into root causes – system / user
• Implementation of corrective actions and management of sustainability
• Training for operatives requiring support
• Communication of planned changes
• Management of change

Kiwiplan Key User Responsibilities 

• Identify improvement opportunities and change management within business systems.
• Assist with implementing improvements to the business by utilising software to its maximum potential.
• Delivering Kiwiplan internal / onsite training.
• Administering internal support requests and ensuring the appropriate support is provided interpreting issues, resolving, or escalating and providing feedback on the requests.
• Taking the lead in software development upgrades and ensuring appropriate testing and training is carried out.
• Facilitate/manage a monthly review direct with Kiwiplan to maintain previous months activities and target action plans for coming month – Kall activity kpi
• Monthly review with IT helpdesk to understand current issues and agreed timing for solutions and communicate internally – Helpdesk activity KPI

EDUCATION, QUALIFICATIONS AND EXPERIENCE: 

• GSCE (or equivalent) in Math’s and English
• ERP / MRP system improvement experience
• Confident in IT software packages
• Change Management

MINIMUM REQUIREMENTS FOR THE JOB:

• Strong emphasis on accuracy and detail.
• Ability to handle multiple projects simultaneously to meet goals and deadlines.
• Proficient in Microsoft Office programs, such as Excel.
• Ability to build strong relationships with colleagues and suppliers alike
• Ability to remain calm under pressure
• Ability to maintain records timely and accurately
• Encouraging and motivating people; sporting a responsible attitude
• Having interest to help and work with customers
• Sound practical judgement of work priorities
• Self-motivation to find solutions, understanding the reason behind each activity, analysing and sharing information.
• Excellent time management
• Analytical and problem-solving skills
• Fact based decision making
• Effective written communication skills.
• Good decision making, interpersonal, IT and communication skills

DESIRABLE SKILLS:

• Basic knowledge of Kiwiplan software solution
• Understanding of paper-based packaging manufacturing.
• Experience of quality management systems.
• Computer skills including the ability to operate computerised accounting, spreadsheets, word processing, graphics and website development programs at a highly proficient level.
• Design Module experience – Artios or equivalent
• ESKO knowledge

NOTE:

This job description is intended to convey information essential to understanding the scope of the job and level of work performed by job holders. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Job holders may be required to perform other duties to meet the ongoing needs of the business.

Details

Location: Darlington

30/11/2022

Contract: Permanent